For those still working on their recovery from Hurricane Harvey, help is available through the disaster case manager hotline administered by the U.S. Department of Health & Human Services.
By calling the hotline, individuals still going through the recovery process can talk to a case manager who can help to locate resources in the local community, make a recovery plan and take action.
Those interested in this assistance should call and leave a message at: 1-855-742-5989
A case manager will respond within 24 hours.
County-by-county infographics make it easy to understand the facts and figures of the local recovery efforts throughout Texas following Hurricane Harvey.
These infographics were compiled, created, and updated by the Federal Emergency Management Agency (FEMA).
They include information about the percentage of home inspections completed, the amount of federally funded individual and public assistance provided, the number of households currently in FEMA-funded hotels, and more for 41 counties that were impacted by the storm.
They were updated on January 22, 2018, and will continue to be updated throughout the recovery process.
You can view or download the latest recovery infographics for all counties affected by Hurricane Harvey here:
Download (PDF, 15.4MB)
Here is a statewide look at the recovery:
Download (PDF, 13.35MB)
Governor Greg Abbott remains in regular contact with leaders in Congress and the administration, advocating the necessity for funding to rebuild Texas.
Expressing the disappointment he shares with Hurricane Harvey survivors that much-needed continuing federal disaster aid for Texas is getting bogged down in D.C. politics — despite repeated assurances – he will continue to urge leaders in Washington to take action.
Governor’s Commission to Rebuild Texas
- Governor Abbott extended the State Disaster Declaration for Texas counties affected by Hurricane Harvey. The 60 Texas counties declared disaster areas will continue to be eligible for assistance.
- More than $504 million in Public Assistance funding from FEMA for state and local governments has been obligated, and 1,115 Requests for Public Assistance have been received from jurisdictions, as of Jan. 17.
- As of Jan. 18, roughly 5,404 reports have been submitted from the field to the Assistance Center at Texas A&M. From those reports, the Assistance Center identified 678 issues needing follow-up or resolution, and all have been resolved.
- The U.S. Economic Development Association, in partnership with the International Economic Development Council, is working with the Texas A&M Engineering Extension Service to provide assistance to communities impacted by Hurricane Harvey through a network of volunteers with experience and expertise in economic development. Economic Recovery Assistance volunteers are IEDC members in senior-level and executive economic development positions. Many have hands-on experience with disaster economic recovery and have provided advisory services to other communities. Communities can apply for assistance.
- TDEM estimates over 11.4 million cubic yards of debris have been collected, about 64 percent of the anticipated total.
- More than $12.6 billion in federal funds have been provided directly to Texans, including FEMA grants to households, National Flood Insurance Program claims payments and SBA disaster loans, as of Jan 17.
- 246,030 individuals have visited Disaster Recovery Centers for assistance, as of Jan. 17; for current locations and mobile units visit fema.gov/DRC or download the FEMA app fema.gov/mobile-app.
- FEMA has completed 598,260 inspections, as of Jan. 17.
- A determination letter from FEMA indicating ineligibility can be appealed within 60 days of the date of the letter. For more information: Fact Sheet: Questions about Your Determination Letter.
- 10,212 households are taking advantage of FEMA’s Transitional Sheltering Assistance, as of Jan. 17.
- The TSA program providing short-term hotel stays to displaced survivors while they look for longer-term housing has been extended to March 12, 2018. If survivors are unsure of their eligibility status, they can call the FEMA Helpline at 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY); log into their account on DisasterAssistance.gov; or visit a Disaster Recover Center.
- FEMA’s Disaster Distress Helpline offers trained professionals who can help callers cope with anxiety or stress, and guide them to available resources. This toll-free, multilingual and confidential crisis support service is open 24 hours a day, seven days a week. Call 800-985-5990, 800-846-8517 (TTY) or text TalkWithUs (Spanish-speakers text: Hablanos) to 66746.
- Texas Land Commissioner George P. Bush testified before two Texas House committee hearings, and then visited a Houston family whose home was damaged by Hurricane Harvey and is currently receiving repairs through the Partial Repair and Essential Power for Sheltering, or PREPS, program.
- The GLO recently surpassed 500 homes with PREPS repairs completed and another 3,294 homes are in the process of receiving repairs. In just over a month, the GLO has contacted more than 75,000 applicants potentially eligible for help through this program. KTRK reported on a Hurricane Harvey survivor receiving repairs through PREPS who called the program “almost too good to be true.”
- More than 1,100 applicants who are potentially eligible for FEMA’s Direct Assistance for Limited Home Repair, or DALHR, program have been contacted and more than 300 inspections have been completed. 34 applicants signed contracts agreeing to proceed and currently have repairs underway. The majority of eligible applicants decline to participate because they wish to choose higher grade materials for use in their homes or wish to complete the repairs using their own contractors.
- As of Jan. 18, some 1,466 families have been housed through the Direct Housing Program, receiving a manufactured housing unit, a travel trailer or other resources; additional housing units are being prepped for occupancy.
- GLO staff joined FEMA for a Facebook live discussion of housing recovery and the DALHR program on Jan. 11.
- To access the most up-to-date FEMA dashboards for Hurricane Harvey impacted counties, visit http://www.glo.texas.gov/recovery/files/41-counties-jan-12.pdf
- The Texas Department of Insurance’s Help After Harvey page explains consumer options to challenge an insurer’s estimate of damages or a claims denial. TDI can help with insurance questions and complaints through the Consumer Help Line at 800-252-3439, 8 a.m. to 5 p.m., Mon. to Fri.
- Flood insurance must be maintained to qualify for federal assistance in the future. NFIP policyholders with questions may call 800-621-3362, Mon. to Sat., 7 a.m. to 7 p.m. For information, visit www.FloodSmart.gov.
- The Federal Housing Administration offers mortgage relief options to Hurricane Harvey survivors in Texas at 800-CALL-FHA.
- TexasRebuilds.com is the housing information source for individuals and communities.
- For pictures of move-in days and updates on the housing recovery progress, follow Twitter.com/TXGLO.
Texans Helping Texans
- More than 3.4 million volunteer service hours have been recorded; these can be applied to a community’s cost-share offset if eligibility requirements are met as determined by FEMA’s Public Assistance program.
Governor Greg Abbott extended the State Disaster Declaration for Texas counties affected by Hurricane Harvey. All Texas counties declared disaster areas will continue to be eligible for assistance as they recover and rebuild after the storm. There are currently 60 counties included in the state disaster declaration.
“While it has been months since Harvey hit Texas, the catastrophic damage left by the storm continues to affect communities across the state,” said Governor Abbott. “As long as Texas families are fighting to recover, they can rest assured that the State of Texas is fighting with them.”
State Disaster Declarations must be renewed every 30 days for assistance to remain available. Governor Abbott will continue to renew them as they are needed throughout the recovery process.
Counties currently declared disaster areas include: Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bexar, Brazoria, Brazos, Burleson, Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Milam, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Patricio, San Augustine, San Jacinto, Trinity, Tyler, Victoria, Walker, Waller, Washington, Wharton , Willacy, and Wilson.
The U.S. Economic Development Association, in partnership with the International Economic Development Council (IEDC), is working with the Texas A&M Engineering Extension Service (TEEX) to provide assistance to communities impacted by Hurricane Harvey through a network of volunteers with experience and expertise in economic development.
The IEDC is the world’s largest membership organization serving the economic development profession. Since Hurricane Katrina, IEDC has been working in disaster-impacted communities and has developed expertise in economic resiliency and disaster economic recovery.
Economic Recovery Assistance volunteers are IEDC members in senior-level and executive economic development positions. Many have hands-on experience with disaster economic recovery and have provided advisory services to other communities.
For more information, view or download the following flyer:
Download (PDF, 90KB)
Eligible Hurricane Harvey survivors receiving Transitional Shelter Assistance (TSA) may receive an extension to stay temporarily in hotels while they look for an alternative place to live.
Disaster survivors with a continuing need for the hotel sheltering program may be extended to Mar. 12, 2018. There will be a mid-term eligibility review on Feb. 20, 2018 where survivors participating in TSA will receive a phone call, email, and/or text message advising them if they have continued eligibility for assistance through a participating hotel.
FEMA makes payments to participating hotels for the room and any applicable taxes (including non-refundable pet fees – up to the maximum allowable room night charge). Applicants are responsible for all other incidental costs (meals, transportation, etc.). Hotels require a government issued photo ID at time of check-in, survivors must adhere to any hotel check-in requirements and may be required to provide a credit card for incidental expenses.
A household of four or fewer members is authorized one hotel room and a household of five or more will be authorized additional rooms (limit four people per room). One member of each household, 18 years or older, must reside in each room.
Applicants with disabilities or who have access and functional needs should check with hotels to ensure appropriate accommodations are available. Those with pets must check with the hotel to see if the hotel accepts pets.
TSA-eligible applicants must find and book their own hotel rooms. The list of participating hotels is available at DisasterAssistance.gov under the Transitional Shelter Assistance Program link or by calling FEMA at 800-321-3362. For 711 or Video Relay Service, call 800-621-3362. For TTY, call 800-462-7585.
For more information on Hurricane Harvey and Texas recovery, visit the Hurricane Harvey disaster web page at www.fema.gov/disaster/4332, or Facebook at http://www.facebook.com/FEMAharvey, the FEMA Region 6 Twitter account at twitter.com/FEMARegion6, or the Texas Division of Emergency Management website at https://www.dps.texas.gov/dem/.